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Luzerne County 911 is committed to the protection of life, property and the environment by efficiently collecting and disseminating information while serving as the critical link between our residents, visitors and first responders

About Us:

The Luzerne County 9-1-1 center dispatches and handles calls for 76 municipalities within Luzerne County and has an average yearly call volume of almost 425,000. There are approximately 174 police, fire and EMS agencies within Luzerne County that our facility dispatches and provides support services for. The 9-1-1 center averages approximately 1,200 calls daily. Holidays, storms and major catastrophic events will increase our daily call volumes significantly.


In 2017, Luzerne County 9-1-1 achieved training program certification through the Association of Public Safety Communications Officials (APCO).  The APCO Project 33 Agency Training Program is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS).

Luzerne County 9-1-1 is currently one of only five agencies in the Commonwealth of Pennsylvania to achieve this certification and is very proud to be recognized as one of the best.

As a recipient of the Times Leader Silver Award for NEPA’s Best Places to Work award in 2019, we will provide all of the training, tools and resources necessary for you to be successful in this position!

Available Careers:

9-1-1 Telecommunicator 


Must be 18 years of age

Possess a High school diploma or equivalent.

Vision at or corrected to 20/20

Hearing loss no greater than 25 decibels.

Must not be color blind.

Participate in and satisfactorily complete extensive training on policy and procedure and use of multiple computer systems.

No criminal convictions or indictments of felony or misdemeanor charges or any computer crimes and be free of a criminal history that would prohibit anyone from successfully fulfilling all duties of the position, as defined by the employer or PA CLEAN.

Type 25 words per minute with 85% degree of accuracy.

Or any equivalent combinations of experience and/or training. 


What makes Luzerne County 9-1-1 a great place to work?

Starting salary of $32,550 per year with a 2.75% increase next year 

Shift Differential

Fully paid training

Paid vacation leave

Paid sick leave 

Paid personal leave 

Excellent health benefits package with supplemental add on options

Vision insurance

Dental insurance 

Overtime pay opportunities

Contact Us:

100 Young Street

Hanover Twp, PA 18706

Megan Felsman

(570) 826-3080

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